This module was created as a unit of an E-Learning course for healthcare call center agents at Centura Health Connections in Colorado.
Disclaimer: Cannot distribute this document without permission. Please contact Guillermo Holguin if you wish to use this presentation.
Published by Guillermo J. Holguin
Instructional Designer at OpenTable. MA from the University of Colorado Denver for Information Learning Technologies eLearning development and implementation. Practiced at coordinating with key subject matter experts during design, development, and deployment of learning solutions. His background within various contact center roles help him bring his first-hand experiences to life, in the form of engaging and interactive training content.
View all posts by Guillermo J. Holguin
