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Design Process – A visual map of an E-Learning course about backdated referral requests and appeals for common insurance payers. This module was created for healthcare call center agents at Centura Health Connections in Colorado.
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Published by Guillermo J. Holguin
Instructional Designer at OpenTable. MA from the University of Colorado Denver for Information Learning Technologies eLearning development and implementation. Practiced at coordinating with key subject matter experts during design, development, and deployment of learning solutions. His background within various contact center roles help him bring his first-hand experiences to life, in the form of engaging and interactive training content.
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